Call Waiting
Alerts you with a beep if someone is trying to call you while you're on the phone.
How to use:
While you are on the phone you will be alerted by a beep. To answer the second call, quickly press and release the switch-hook which will put the first caller on hold and connect you to the second.
To return to the first call, press/release the switch-hook again. You can switch back and forth between two callers as often as you want.
If you want to end the first call, hang up. Your telephone will immediately ring with the second call.
The newer phones have a "flash button" instead of using your switch-hook.
Note: The switch-hook is the round, flat or square button you push to hang up the phone.
Cancel Call Waiting
Lets you turn off the Call Waiting feature on per call basis.
How to use:
Listen for a stutter dial tone followed by regular dial tone and dial *70. Listen for the second dial tone and dial the number you wish to reach.
How To Temporarily Cancel Call Waiting While A Call Is In Progress:
Press and release the switch-hook and put first caller on hold. Listen for dial tone. Press *70. Release the switch-hook and return to call.
Note: You cannot Cancel Call Waiting while a call is in progress and you hear a Call Waiting tone. Call Waiting automatically reactivates when you hang up.
Three-Way Calling
Turns a two-way conversation into a three-way conference call.
How to use:
Press and release "switch-hook" or "flash button" to put the first call on hold. You will hear three beeps, then the dial tone.
Dial the third person's number; you can talk before adding the original caller.
To begin Three-Way Calling, press and release the switch-hook. All three parties will be on line.
Note: To disconnect the third party, press the switch-hook twice or
flash button, you may then add a different party, or just hang up.
Usage Sensitive Three-Way Calling
Works the same way as Three-Way Calling - the only difference is that you will
be charged $.75 each time when you activate it with the *71 code.
How to use:
Press and release "switch-hook" or "flash button" to put the first call on hold. You will hear three beeps, then the dial tone.
Press *71. You will hear three beeps again, then the dial tone.
Dial the third person's number: you can talk before adding the original caller.
To begin Three-Way Calling press and release the switch-hook. All three parties will be on line.
Speed Calling/Speed Dial 8 & 30
Reduces your dialing time for emergency or frequently called numbers by allowing you to dial using one or two digits.
Speed Dial 8 How to use:
Select a one-digit code (2 through 9).
Dial *74 and listen for dial tone.
Dial code and complete telephone number you are assigning to it (example: 2 + 1-800-555-1212). Two beeps will confirm your entry.
To call numbers selected for Speed Calling, simply dial one-digit code followed by #.
Speed Dial 30 How to use:
Select a two-digit code (20 through 49).
Dial *75 and listen for dial tone.
Dial code you have selected and complete telephone number it will represent (example: 20 + 1-800-555-1212). Two beeps will confirm your entry.
To call numbers selected for Speed Calling, simply dial two-digit code followed by #.
Note: You must keep a list of your Speed Calling numbers. Will not work from rotary or pulse phone. It is not necessary to include area code with local numbers.
Call Return
Returns call to the last number that called you whether or not you answered the phone.
How to use:
After the missed call, wait for dial tone, then press *69.
Listen for the voice message giving you the number. Call Return cannot give or return numbers received as "unknown," or "private," and cannot return calls that have been blocked with Caller ID Block.
Press 1 to complete the call.
If The Line Is Busy:
Hang up. Call Return will keep trying the line for up to 30 minutes.
A special call back ring alerts you when the call can be completed. Pick up the handset to automatically place that call.
To Cancel:
Press *89. Listen for announcement, hang up.
Note: Does not work on 800’s, 900’s or long distance numbers, numbers not recognized by Caller ID or on lines where Call Forwarding or other services are activated.
· Call Return will not activate Voice Mail.
· Cannot be used from a rotary or pulse phone.
· Will not call a Long Distance number back.
Repeat Dialing
Allows you to recall the last numbers dialed from your phone.
How to use:
Dial a phone number. When you hear a busy signal, quickly press and release the switch-hook. You will hear a special dial tone.
If the line is still busy listen for a confirmation message and then hang up. Repeat Dialing will check the number for up to 30 minutes.
A special callback ring alerts you if the line becomes free (the callback is a series of four rings).
Pick up the handset to automatically place the call. You will hear the phone you are calling begin to ring.
To Cancel:
Press *86. On a rotary or pulse phone, dial 1186.
Listen for confirmation tone. Hang up.
Note: · The switch-hook is the round, flat or square button you push to hang up the phone.
· To restart the 30-minute clock, repeat steps 1 through 3.
· Repeat Dialing can check as many as 30 busy lines for you at one time.
· Service does not work on 800 or 900 numbers outside our Customer Local Area Signaling Services (CLASS) service area or on lines where Call Forwarding or other services were activated.
Call Selector
Screens your incoming calls by signaling you with a special ring when a number from your selected list is calling.
How to use:
Listen for a dial tone. Press *61.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list.
Dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on).
To add the last caller to your list:
Press 01#.
To hear the phone numbers on your list:
Dial 1. After the list is read, voice instructions will follow.
To add a number to your list:
Press #. Follow the voice instructions; you can store up to twelve phone numbers on your list.
To remove a number from your list:
Press *. Follow the voice instructions to remove any or all of those numbers.
Note:· You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
· The list that you create here is separate from any other lists you may be using for Preferred Call Forwarding, Call Block and similar services.
· Call Selector, Preferred Call Forwarding and Call Block cannot be used with a rotary or pulse phone. When you hear the special ring, one of the Call Selector numbers is calling. All Call Selector numbers have the same ring.
· If one of your numbers is also on your Call Block list, you must turn off Call Block before using Call Selector for that number.
· You may experience long pauses between commands.
Selective Ringing
Uses distinctive rings to let you know who a call is for.
How to use:
Primary Directory Number (PDN) - the main phone number.
Secondary Directory Number (SDN) - the phone number added through Selective Ringing.
The Selective Ringing ring and Call Waiting tone patterns:
Ring Call Waiting
PDN: Normal Ring 1 Beep
SDN: 2 Short Rings 2 Beeps
How Selective Ringing affects other calling features:
Voicemail: Only 1 mailbox is allowed and it must be applied to the Primary Directory Number.
Call Waiting is applied to the Primary Directory Number; Secondary Directory Numbers have their own unique call tone pattern.
Three-Way Calling: When Three-Way Calling is applied to the Primary Directory Number, the Secondary Directory Number will have it also.
Note: Selective Ringing and Call Selector are NOT available on the same access line. Call Forwarding is NOT available on Secondary Directory Numbers.
Call Trace
Allows you to immediately trace the last incoming harassing or prank call.
How to use:
When you get a nuisance call, quickly press and release the switch-hook. Listen for a special dial tone.
If you've already hung up, pick up the handset and listen for a normal dial tone.
Listen for a confirmation that the last call has been traced. Follow the automated instructions.
Note: Call Tracing will not work on numbers that appear on your Caller ID display as “unknown.” It cannot be used from a rotary or pulse phone.
· When you initiate a Call Trace, please record the exact time and date of the call and report this to Yadkin Valley within ten days.
· Yadkin Valley will capture the calling number.
· After three successful traces to the same number, the information will be provided to local law enforcement authorities.
· You may only obtain the calling party’s number from local law enforcement. Yadkin Valley cannot distribute traced numbers.
Call Transfer
Transfer a call to a different location or to the second line in your home.
How to use:
Once you receive the incoming call, press and release the switch-hook to get a dial tone, then dial the second number. You can tell the party that they have a call, or you can just hang up and they will receive the call.
Note: Works like Three-Way, but the originating caller does not have to stay on the line. Once the second caller’s number is ringing the one that originated the call can hang up and the call will be transferred to the intended party.
· Long distance charges will apply if you transfer to a toll number.
· You have the option to tell the caller about the incoming call that they are about to receive while the other caller is on hold.
Residential Call Hold
Allows you to place a call on hold and then continue the conversation either from the same set or from another more convenient extension.
How to use:
Press the switch-hook (or flash button).
Enter the access code *20. You will hear two fast busy tones, then dial tone.
Hang up the phone, go to a different extension, and pick it up to resume the call.
Note: Every 30 seconds a partial reminder ring will be heard from all the telephone extensions. After 195 seconds (a little over three minutes), if you don’t pick up, the call will be disconnected.
Subscriber Activated Call Block (SACB)
Control the amount of long distance calls made from your home phone. When ordering give the CSR (Customer Service Representative) a 7 to 10 digit pin number.
How to use:
Dial the long distance call. It will prompt you to enter in pin number. The call will be completed.
To end the call just hang up, and the blocking will still be in place.
Note: This feature will restrict international, 900/976, or operator assisted calls. If your phone has redial on it, it will redial the entire last number called, including your pin number.
Warm Line
Allows a call to be automatically placed to a pre-designated number (such as 911) when the telephone is off the hook and no dialing occurs within 15 seconds.
How to use:
When ordering, provide the CSR (Customer Service Representative) with the number you want the Warm Line Service to automatically dial.The customer can change this number whenever they want by following these steps:
Press *76.
You will hear a stutter tone.
Dial the telephone number you wish to connect to when the phone line is off the hook.
You will hear a stutter dial tone.
Note: This can be a toll free number, local number, 911 or a long distance number, but it must be entered as it would be dialed (Ex: 1-800-225-5288). You may change this number at any time.
Telemarketer Call Screening (TMCS)
Prevents calls that are delivered as blocked Caller ID or "out of area" from reaching the customer's line.
How to use:
There are no required customer interactions. The feature is always on the line, and is always active. If the customer has people who call him or her regularly that have private numbers, or cell phones that show up as &qout of area," the customer may inform them to either un-privatize their line or be prepared to hit 1 to immediately connect.
Note: This feature will NOT block a telemarketer if they deliver Caller ID with the call.
Call Block
Allows you to reject calls from a list of numbers you specify.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list.
Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To Add A Number To Your List:
Press the # and follow the voice instructions. You can store up to twelve phone numbers on your rejection list.
To Hear The Phone Numbers On Your List:
Dial 1. After the list is read, voice instructions will follow.
To remove a number from your list:
Press *.
Note: Cannot be used from a rotary or pulse phone. You will not be notified when or how many calls have been rejected.
· You may press 1, 0, # or * at any time rather than waiting for the voice instructions.
· The list you created here is separate from any other lists you may be using for Call Selector, Preferred Call Forwarding, and similar services. You can save up to twelve numbers on your list.
· If you have entered the same number on both your Call Blocking list and your Preferred Call Forwarding list and Call Block is ON, Call Blocking will override Preferred Call Forwarding for that number.
· A call shown as "unavailable" or "unknown" by Caller ID cannot be blocked but a call shown as "private" can.
Caller ID
Provides the name and number of the caller on your special telephone or display attachment before you answer the call.
How to use:
When you receive a call, wait until your telephone completes the first full ring.
The telephone number and name of the person calling you will automatically appear on your display screen between the first and second ring.
If you choose to answer the call, the number will remain on the screen until you or the caller hang up.
Note: To subscribe, you must have a special phone with a display or purchase a unit that works with the feature. The caller’s name may not always appear with calling number.
· If "private" appears on your screen, the caller may have blocked display of his/her number with Caller ID Block. You can choose to answer the call or not.
· If "unknown number" or "out of area" appears on your display, the caller is in an area or is using a long distance carrier that does not support Caller ID services.
Caller ID Block
Prevents your phone number from being displayed to the person receiving your call.
How to use:
Pick up your handset and listen for the dial tone. Press *67. You will then hear a "stutter" dial tone.
Dial the number you’re calling as usual.
The person you've called will not be able to see your name or number on their Caller ID display screen. Instead, "private" will be displayed.
Note: Cannot be used from a rotary or pulse phone.You cannot block your number from being displayed to companies using Automatic Number Identification or certain Call Trace features. These companies include Emergency 911 and certain Federal and State agencies.
· You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.
· If the party you have called has Call Return, they will not be given your number, however, they will be able to return a call to your number.
Anonymous Call Rejection
Allows you to reject calls from private lines and phones that read as private, blocking name and number.
How to use:
Must subscribe to the feature through the phone company, and the calls will automatically go to a recording, stating the call will not be accepted.
Note: The caller can reverse the privacy status (*82) and then call you back. Will not block "out of area," "unknown" or "unavailable."
Selective Call Acceptance (Avoid-A-Call)
Screens incoming calls against a list of subscriber-specified telephone numbers, and accepts any call from those numbers.
Dial 3 to toggle the activation/deactivation.
To Add A Number To The List:
Press #.
Enter the telephone number, followed by the # key again.
There is a maximum of 12 numbers on the list.
To Delete A Number From The List:
Press *.
Dial the 10 digit number to be removed from the list, then press the * key again.
To Hear All The Numbers On Your List:
Press 1.
To Repeat The Instructions:
Press 0.
Note: Will not block telemarketer calls or other call marked "out of area" on the Caller ID box.
Caller ID On Call Waiting
Identifies the caller while you are on the phone (must have a unit that is compatible).
How to use:
While you are on the phone you will be alerted by a beep that you have another call.
The second caller's name and number will appear on the display.
To go to the second caller, quickly press and release the switch-hook. The first call will be put on hold and you will be connected to the second call.
To return to the first call, press and release the switch-hook again. The number will remain on the screen until you or the caller hangs up.
If you want to end the first call, hang up and the telephone will ring immediately with the second call.
Note: Special sets or a display box must be used for the Caller ID On Call Waiting to work.
Call Forward
Allows you to transfer incoming calls to another number.
Listen for three tones followed by dial tone.
Dial the number where you would like your calls forwarded. When the party answers, Call Forwarding is in effect. If the line is busy or no one answers, hang up and repeat steps 1 and 2. On the second attempt, no answer is required.
To Cancel:
Dial *73 and listen for two beeps and dial tone. From a rotary or pulse phone dial 1173 and wait four seconds.
Listen for confirmation message.
Note: If you forward your calls to any number outside your local calling area, you will be charged for any calls forwarded to the distant number.
· When your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect.
· You can still make outgoing calls while your calls are being forwarded.
· If you get voice mail while trying to forward calls, this service may not work.
Preferred Call Forward
Works just like regular Call Forwarding; routes important callers to alternate phone numbers. You decide which calls are forwarded by building a list of up to twelve numbers.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your forward list.
Follow the voice instructions and dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on).
The first time you turn on the service, you'll be asked to enter the number to which you'd like your special calls forwarded. From then on, the system will simply remind you of the current "forward-to" number.
To Hear The Phone Numbers On Your List:
Press 1.
After the list is read, voice instructions will follow.
To add a number to your list:
Press #.
Follow voice instructions. Press 01# to add the last caller to your list.
To Remove A Number From Your List:
Press *.
Follow voice instructions. Press 07 after hearing a number to remove it from the list.
Note: · You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
· The list you create here is separate from any other lists you may be using for Call Selector, Call Block, and similar services.
This service can work with Call Forward (all calls). Numbers on your selective list will follow you to your Preferred Call Forward number. All other calls you receive will be routed to your regular Call Forward number.
· Preferred Call Forwarding will forward to a long distance number. Long Distance charges will be billed to your number.
· There may be long pauses between options.
· If a forwarded call reaches voice mail Preferred Call Forwarding may not work.
· If you have entered the same number on both your Call Blocking list and your Preferred Call Forwarding list and Call Block is ON, Call Blocking will override Preferred Call Forwarding for that number.
Simultaneous Ringing
A call to a single directory number rings up to five different telephone numbers (EAS-Extended Area Service as well as toll).
How to use:
Provide the CSR (Customer Service Representative) with a 7 to 10 digit pin number (this number can only be changed by the CSR). The pin is used only with the remote access telephone lines.
To activate from your home phone:
Press *88.
To activate from another location:
Dial 336-463-2416, 336-998-5248, 336-468-1594 or 704-546-7264, whichever number is closest to you.
Dial your 10 digit pilot number and pin (you will be prompted by voice prompts).
Dial 3 to toggle active/inactive.
To Add A Number To Your List:
Press #.
Dial the number you wish to add followed by the # sign again.
To Delete A Number From Your List:
Press *.
Dial the number you wish to remove followed by the * sign again.
Additional confirmation of the deletion by pressing 1 key is required when the system reads back the telephone number being deleted.
To Hear Entries On Your List:
Dial 1. (The code 07 after an entry deletes it.)
To Repeat Instructions:
Dial 0.
Call Forward Remote Activation
Allows you to activate your Call Forwarding from a remote location.
How to use:
Provide the CSR with a 7 to 10 digit pin number. To change the number, you must contact Customer Service.
Dial the access number closest to you (336-463-1234, 704-546-1234, or 336-998-1234).
You will be prompted to enter your telephone number followed by your pin number and the # key.
You will then be prompted to enter a code to activate (72#) or deactivate (73#) Call Forwarding.
Dial the number where you would like your calls forwarded followed by #.
The system will read back the number that you chose to forward to, and ask to verify with a 1 or to re-enter the number with a 2.
Call Forwarding is now active on your line.
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