What is DSL and how fast is it?
DSL (digital subscriber line) is a dedicated Internet service that is available for both home and business applications. Customers must have telephone service with Yadkin Valley Telephone and must use Yadkin Valley's Internet service. While Yadkin Valley does not guarantee a minimum speed, our DSL service is capable of speeds of up to 1.5 mbps down stream and 384 kbps up stream.

What does DSL cost?
DSL Standard Internet 512/384 for $29.95, Residential High Speed DSL 768/384 for $39.95 or a speed of 1.5/384 for $44.95 and $79.95 for 3 Meg service, in addition to your regular telephone service. The monthly fee includes unlimited Internet access. The normal charge for single computer installation is $99.95 with the customer providing the modem.
Currently the installation fee is waived and a modem will be supplied as part of the installation promotion with a one-year commitment. Early termination fees apply.

Do I need another telephone line?
No. DSL is installed on your regular telephone line. You may continue to use your phone line for regular telephone calls or faxing, even while using your DSL Internet connection. Our service is considered to be "always on".

What are the minimum computer requirements?
PC requirements: Pentium 400 MHz processor (or equivalent), 64 Mbytes RAM (or equivalent) and Microsoft Windows 2000 (or equivalent) or above.

Macintosh requirements: Power PC (or equivalent) and Mac OS 7.1 (or equivalent).

Requires a Network Card (or a computer that will allow a network card).
CD-ROM drive required.

What kind of special wiring do I need?
You must have a regular telephone jack (RJ-11) and electrical outlet located near your computer. Standard telephone wiring works in most cases. However, certain wiring schemes (such as a daisy chain) will not work. If changes in your wiring are required, we can provide that service for an additional charge.

How do I get DSL installed?
You may request DSL service by calling our business office at (336) 463-5022. Each customer's telephone line will be checked in preparation for installation of DSL and then an appointment made for installation. Our qualified installers will come to your home to do the installation. You will be required to sign an Internet Service Agreement. This agreement can be viewed at www.yadtel.net.

Do I need to buy any special equipment?
We strongly recommend that you purchase and use a quality surge arrestor to provide protection both through your electrical and telephone access.

Modern electrical power wiring contains three wires; hot, neutral and ground. The telephone line contains two wires: tip and ring. Surges can take place between any of these wires, so you need a surge arrestor that takes care of both power and telephone wires.

You can find surge arrestors sold at places that sell computers, or if you wish, Yadkin Valley can provide you with a high quality surge arrestor. We carry a unit that is available to existing Yadkin Valley customers for a special price of $29.95. This unit was evaluated and recommended by an association of power companies, whose experts have extensive knowledge in this area.

Can I control access to inappropriate websites?
Yes, you can. Filtering is available as an add-on for only $5 per month and blocks millions of pages of undesirable material. The service is on 24 hours/day, seven days/week and can’t be turned off by children. There’s no software to buy and no downloading of updates to your computer.

Can I have DSL on my laptop and if so, what additional equipment do I need?
Yes. You will need a network card on your laptop. This can be obtained from your local computer supplier. Your laptop can then be plugged into the DSL modem in your home.

Can I have two computers on my DSL service?
Yes, you can. This will require network wiring and additional equipment. You may choose to install your own home network or purchase services from an outside vendor.

Can I access the Internet with my account when I’m away from home?
Yes. Roaming access is available for all types of accounts on a dial-up basis. Customer will need to create a dialup profile with the following information.
Dial up number: 1-888-903-7662 (there will be a charge of $0.15 per minute for using this number.
Username: example@yadtel.net (you must use your full email address)
Password:

Can I get my e-mail when I’m away from home?
Yes, as long as you have access to the Internet. Just visit the website webmail.yadtel.net. You will be prompted to login using your user name and password.

Can I connect to my office from home?
One way to do this is called a "virtual private network." A VPN is a secure, private communication tunnel between two or more devices across a public network (like the Internet). These VPN devices can be either a computer running VPN software or a special device like a VPN enabled router. It allows your home computer to be connected to your office network or can allow two home computers in different locations to connect to each other over the Internet.

What if I need a static IP address?
The only reason you would need a static IP (Internet Protocol) address is if you wish to turn your computer into some sort of server, or if you want the convenience of knowing that every time you connect, you’re going to use the same IP address. You can purchase a static IP address from Yadkin Valley. There will be an initial setup fee of $30.00 and a monthly recurring cost of $5.00.

How do I get help after this is installed?
If you are having problems, please call this toll free number : DSL 1-866-291-8261.

To order: DSL high speed Internet service, call our business office Monday - Friday 8-5 or Saturdays 9-1. (336) 463-5022 or *123

What info does YVT need and how do I find it?
Manufacturer:  (example: DELL, HP, IBM, Etc.)

Processor:  (example: Pentium 1,or Pentium 2, Celeron, Athlon Etc.)

Operating System:  (example: Windows 98, Windows 2000, XP, Etc.)

Memory:  (example: 512, 256, 128, 64 MB Ram)
These can be found by: Right click on "My Computer" from your desk top. Then left click on "Properties." A list of information will appear. Look for "Manufactured and supported by".

Available Hard Drive Space:  (example: Free 2.65 GB)
This can be found by: Left click on "My Computer," then click on "Local Disk (C)." This will show a pie chart with the available space on it.

Network Card:  (example: yes or no "Network Adapter")
This can be found by: Right click on "My Computer." Left click on "Properties." Then click on "Hardware" tab and then "Device Manager". A list will appear. Look for "Network Adapter."